Computershare < Equiserve
I participate in my employer's ESPP (Employee Stock Purchase Plan). I work for a Fortune (50? 100?) company that basically everyone has heard of. The ESPP, which is basically a DRIP (Dividend ReInvestment Program) with a few perks, was run by Equiserve, a company that specializes in DRIPs and company ESPPs. A while back, maybe a year ago, Equiserve was taken over by Computershare. At that time and for many months following the takeover, I didn't take much notice. I suddenly took notice when I could not longer log into my Equiserve account on Monday. I did the customary account password change and so forth and finally logged onto my account.
The new account user interface sucks. There's no way to say it otherwise. I was never overly impressed with Equiserve's set up in the first place. It was slow, it took 3 business days for my latest transaction to be updated on the website, and the trading and transaction fees were relatively high. It couldn't get much worse and yet it somehow did. The user interface is tedious, user unfriendly, slightly faster than Equiserve's, and the fees are still high. There's no single page on the new website that tells me my total holdings worth.
I was planning on updating my networth for May this morning since I like to do it as soon as my ESPP balance gets updated for my paycheck from the last business day of the previous month but I won't be able to do that. I may have to come up with an approximation of my stock holdings since I can access all my other assets and debits easily.
I'm of the group "Don't fix it if it ain't broke" but this case is "Don't make it worse if it's broke already".
End of Rant.